Helping Brands Solving Customers' Problems.

Customer Relationship Management.

ThinkWhy’s CRM practice can connect the right user types to the best experiences, which address their spoken and unspoken wants and needs. We don’t just help you generate sales — we create value-exchanges that build user trust and loyalty and ensure lifetime value.

customer relationship management crm strategy

CRM strategy.

We work with clients to develop an end-to-end customer relationship strategy, creating a relationship with a brand through the entire customer lifecycle. In doing so, we define the full ecosystem for user interaction, spanning paid, owned and earned media across digital and physical channels.

customer relationship management loyalty programs design.

Loyalty programs design.

We create customer loyalty programs that build customer lifetime value. For services, we work to lower churn and customer service costs; for product companies, we work to find moments for repeat interaction so the product is top-of-mind when it is time for repeat purchase. Our loyalty work spans program mechanics, digital experience, and communications across email, mobile, social and other channels.

Marketing automation.

We partner with clients to create, deploy and manage ongoing communications through email, social and social messaging channels. We combine these online efforts with dynamic ad targeting and offline communications efforts to enable regular messaging between customer and brand.

customer relationship management customer data management

Customer data management.

Digital can be a highly effective customer service channel, and can lower customer service costs by shifting queries from phone and in-person to digital self-service. We work with companies to define a holistic customer service strategy, and then create digital experiences designed to increase customer satisfaction while lowering customer service costs.

Ask us how can we enable CRM to engage your customers.